PIANO Box
Secure desktop ticket printer for public transport and ticket sales
Field of application: controlled printing of tickets, admission tickets and value tickets at points of sale and in public transport
Field of application: controlled printing of tickets, admission tickets and value tickets at points of sale and in public transport
Highlights
- Closed, robust desktop housing
- Electronically controlled access to the ticket supply
- Paper widths from 45 to 86 mm
- High-resolution printing with 300 dpi
- Printing speed up to 250 mm/s
- Guillotine cutter for full and partial cutting
- Optional FGL support
Advantages
- Protects ticket material from unauthorized access
- Supports tamper-proof sales processes
- Provides readable texts, graphics, and security features
- Processes different ticket widths and thicknesses
- Customizable to OEM ticket solutions
Drivers
ZIP
CUPS configuration file for CUPS versions up to 1.6 - for GeBE printers (MacOS X as well as Linux distributions Ubuntu und Debian). CUPS GeBE installer for versions 1.7 or higher on request.
Data sheets
Technical data
| GPT-4643 | |
|---|---|
| Paper loading | Easy Paper Loading |
| Printing method | Direct thermal printing |
| Resolution | Horizontal/vertical 11.82/12.37 ppi/mm, (960 dpi horizontal), 300×300 dpi |
| Printing speed | max. 250 mm/s |
| Paper width | 45 – 86 mm |
| Print width | 81.2 mm |
| Paper thickness | 60 – 200 µm |
| Ticket length | 20 – 250 mm |
| Paper roll diameter | 120 mm |
| Operating voltage | 10.8 – 26.5 VDC |
| Current consumption (printing) | adjustable by command: max. 14 A |
| Current consumption (idle) | approx. 100 mA, depending on the connected sensors |
| Possible interfaces | USB full speed |
| Fonts | IBM II or Unicode |
| BarcodeBarcode scanner | EAN8, EAN13, UPCA, Code39, 2aus5int., Code128, QR CodeCCD with Scan width: 53.5 mm | Scan speed: 200 mm/s |
| Blackmark | min. 4×4 mm | recommended: 8×8 mm |
| Sensors | Blackmark Sensor: IR 940 nmPaper Exit Sensor: IR 930 nm | Paper End Sensor: IR 940 nm | Near Paper End Sensor: IR 880 nmPaper Motion Sensor: up to 250 mm/s |
| MTBF*) | 150 km |
| Cutter | 2 million cuts (guillotine cutter for partial/full cuts) |
| Dimensions (W x H x D) | 240 x 154 x 152 mm |
| Weight without paper roll | approx. 990 g |
| Housing | PS and aluminum |
| Ambient temperature**) | -20°C – +70°C with specified paper |
| Humidity | 10 – 90 % relative humidity, without condensation |
| Storage conditions | -20°C – +70°C at 10 – 90 % relative humidity, without condensation |
Troubleshooting
Paper comes out but stays blank
The thermal paper is loaded the wrong way round — only one side can be printed. Load the paper so that the heat-sensitive side faces the print head (usually the outside of the roll).
Test: quickly run the tip of your fingernail over the paper with some pressure — the heat-sensitive side turns black from the friction heat.
Test: quickly run the tip of your fingernail over the paper with some pressure — the heat-sensitive side turns black from the friction heat.
Print faint, streaky or patchy
1) Clean the printhead.
2) Only use dry paper — damp paper prints faintly.
3) Use only specified thermal paper (specification TI-DE-0606).
2) Only use dry paper — damp paper prints faintly.
3) Use only specified thermal paper (specification TI-DE-0606).
Printer prints only a few dots | characters — or stops
The cause is almost always the power supply: thermal printers draw high peak currents while printing. Size the power supply adequately, use short supply lines with sufficient cross-section, and check the connectors for contact resistance.
Typical accompanying symptoms: the status LED goes out when printing starts; paper feed works, but the self-test does not.
Typical accompanying symptoms: the status LED goes out when printing starts; paper feed works, but the self-test does not.
Ticket is printed | cut in the wrong place
1) Check and, if necessary, adjust the programming of the position mark (Blackmark).
2) Clean the blackmark sensor.
2) Clean the blackmark sensor.
USB: printout stops or keeps repeating
Check the COM port setting: set up the virtual COM port according to the installation instructions. In addition, disable the "end of job" action in the Windows driver.
Problem not solved?
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