Hidden Heroes
wanted.

We are looking for a technically skilled individual to serve as a liaison between sales, customers, and internal departments. They will complement our sales team and assist in resolving customer requests, coordinating support issues, and ensuring reliable follow-up until resolution. In this role, you will work closely with development, production, and other internal departments and also directly liaise with our international customers. This will contribute to quick response times, high customer satisfaction, and efficient collaboration between sales and technology.

Your tasks

• Responsibility and operational implementation in first-level support through engagement in day-to-day business
• Technical support for the sales team in handling customer inquiries
• Processing, coordination and follow-up of support requests and tickets
• First technical analysis and classification of problems
• Coordination with development, production and other internal departments
• Direct technical communication with international customers
• Remote support as well as support for complaints and problems
• Technical support on-site at the customer’s premises if needed
• Documentation of error patterns, solutions, and recurring support issues
• Participation in the optimization of internal support and sales processes

What you need to bring

• Years of professional experience in technical support, customer service, technical sales support, or a similar role
• Strong technical understanding, ideally in the fields of electronics, mechatronics, printing technology or similar industries, as well as the ability to communicate technical concepts in an understandable manner
• Structured, independent and solution-oriented working style
• Clear, binding and customer-oriented communication
• Ability to keep track of multiple parallel topics and consistently pursue tasks until they are completed
• Very good German and English language skills in writing and speaking
• Security in telephone and digital communication with international customers
• Willingness to make occasional customer visits and business trips
• Experience with CRM, ticket or ERP systems is an advantage

What we offer

• A high degree of self-responsibility within a diverse scope of duties
• The cohesion of a family business with a friendly, personal work environment
• Flexible working hours according to a sliding-time model and a time value account
• Voluntary social benefits as well as other interesting benefits and monetary rewards
• 30 days of annual leave
• Our occupational health and safety package
• Corporate events
• The attractive proximity to the Five Lakes Region with its high recreational value
• Work-life balance: As a founding member of the Allnest daycare center in Germering, we are happy to help you find a daycare spot.

Your application

• Please send your documents with your possible starting date and salary requirements by e-mail to Sandra Matusan (Personnel Department), sam@gebe.net
• She is happy to answer questions by phone at +49 89 894141-44